challenge : Improve overall speed and user experience in the onboarding of new clients.
action : Initial analysis of the existing backend tools highlighted improvement that could be done to improve user experience. Afterwards worked within the sprint cycles of the development team to identify changes that were feasible within the time-frame.
result : Overhaul of the tools for the linguistics teams. These tools create the use-cases and business scenarios that allow for the onboarding of new clients.
project type : application design
role : business analysis, experience lead