challenge : American Express Travel needed a software solution for their travel agents that used many legacy hardware/software platforms. Often forcing individual agents to have to use 4 plus systems to book one customer's travel plans.
action : The project kicked off by having an intense 6 week session of what was called "Advanced Development Centers". Basically after agreeing on the business goal/problem to address an ongoing series of facilitated work sessions were done with different stakeholders within it the group. Real-time documentation of all sessions led to quick turn around on key decisions.
result : At the end of the six weeks, with the help of an on-site development team and another working in tandem in India, we were able to deliver a beta version of the proposed soluiton.
project type : application development
role : ux lead